Job Summary:

Provide technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and network performance. Serve as the first point of contact for IT-related issues.

Key Responsibilities:

• Respond to and resolve IT support tickets promptly
• Troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems and software applications
• Provide remote and on-site technical support
• Escalate complex issues to Microsoft CSP
• Document technical solutions and maintain a knowledge base
• Train end-users on basic computer and software usage
• Maintain inventory of IT equipment and supplies

Required Skills and Qualifications:

• 5+ years of experience in IT support or help desk roles
• Strong knowledge of Windows operating systems, MS Office suite, and common software applications
• Familiarity with Mac OS and mobile device platforms
• Basic understanding of networking concepts and troubleshooting
• Excellent problem-solving and analytical skills
• Strong verbal and written communication abilities
• Customer-oriented mindset with patience and empathy
• CompTIA A+ certification or equivalent (preferred)

Desired Experience:

• Experience with Office 365 administration and troubleshooting
• Knowledge of remote desktop applications and help desk software
• Familiarity with VOIP phone systems