Responsibilities

• Support and troubleshoot daily issues for employees in our NYC office, global satellite offices and remote employees
• Maintain office hardware including desktops, monitors, printers, and security patch management
• Maintain ticketing system to efficiently track user issues
• Support several cloud-based services including Office 365, RingCentral IP phones, Zoom, and Microsoft Azure
• Maintain server on-premesis and cloud based infrastructure including Activity Directory, DHCP, DNS, and Windows Servers
• Manage vendor relationships including scheduling maintenance, invoice management, and license renewa
• Work closely with different business units to clearly understand needs and implement correct technology solutio
• Create and maintain documentation used by end users and other IT administrators