Sparck Technologies Inc, is an automated packaging solutions provider with a decade of experience built on a spirit of innovation and commitment to improving our environment. Sparck Technologies Inc. Is a subsidiary of Sparck Group, an international operating company home based in the Netherlands. We have been leading with purpose when it comes to eliminating excessive packaging and saving companies valuable resources. While we continue to make a positive difference to the world around us, our success is not only due to the quality of our product. We only succeed with the combined strength and diversity of our global team who are truly passionate about our packaging mission. Together, combined with our rapidly growing team of engineers, sales, service and marketing professionals, we are creating a better future – for the planet, for future generations, our customers and for every Sparck Technologies team member.

We are looking for a Director Service and Maintenance NA who will be responsible for developing and managing our NA service activities to meet and exceed the company’s and customers’ requirements. In our fast-growing organization, we want to further professionalize our service activities. In this role, you will be reporting to the Global Director Services, located in the Netherlands. You will work to achieve the overall service program business objectives, deliver revenue and superior customer support. In the beginning, this includes execution of hands-on tasks where needed, while building a future proof service organization able to handle delegated responsibilities and full ownership.

We seek someone who enjoys working in a fast-paced environment with a global team daily improving the business. Sound interesting? Then read on!

Accountabilities:

• Revenue- and margin growth responsible

1. Development of spares and spare part strategy
2. Development of service products

• Organizational and team development

1. Stand-alone service organization
2. Strategic development of service organization

• Customer relationship & -satisfaction

1. Regular contact with customers to continuously check their satisfaction
2. Visit customers on a regular basis

• Leading and growing the service team US (19 fte-growing) which executes:

1. Installations of machines
2. Preventive and corrective maintenance on machines
3. Updates and upgrades on machines
4. Trains internal field engineers, maintenance and operators of our customers
5. Support on customer questions and needs, including on-call
6. Performance- and operation analyses of the installed base
7. Continuous improvement of service processes, tooling and methods

• Cross departmental:

1. Development and alignment of service initiatives- with Sales US/EU, service colleague EU
2. Strengthen cooperation and utilize synergies with the global service- and product support team

Requirements, Skills and Experience:

• Physically working from our Marietta office (GA) when not travelling
• 12+ years of experience working in a technical service environment
• 7+ years of proven leadership experience as a (field) Service, -Director or -Manager
• Possesses excellent leadership skills, being able to grow and develop a service organization
• Taking ownership and building a result- and solution-oriented mindset with the team

1. Implementing proactive service initiatives and a learning environment capturing knowledge
2. Utilizing technology to support strategic objectives and goals
3. Implementing improvements and working in a fast pace- and change oriented environment
4. Project management and day-to-day team management
5. Working with financial and non-financial metrics
6. Leading meetings, organizing follow up and monitoring progress
7. Customer relationship and commercial thinking
8. Balancing multiple tasks, responsibilities and (conflicting) interests
9. Execute improvements successfully, not only developing them. Where needed hands-on

• Able to work and adapt to teams across NA and hence differing time-zones
• Able to operate, shift, and quickly adapt mindset, between operational challenges and strategic needs
• Strong communication and collaboration skills to maintain and manage (potential) customers

Minimum education level: Bachelor's degree in business or technical degree