Position Overview: Join our team as a PC Technician, where you’ll have the opportunity to troubleshoot and resolve hardware and software issues, support end users, and contribute to the seamless operation of our IT infrastructure. This is a dynamic role that offers plenty of variety, with a focus on customer service and technical excellence.

Key Responsibilities:

• Contribute to desktop replacement project from Windows 10 to Windows 11
• Troubleshoot and resolve hardware and software issues on PCs and peripheral devices, working independently with minimal supervision.
• Quickly identify and resolve common LAN and Internet connectivity issues to ensure smooth user experiences.
• Apply standard diagnostic principles to resolve technical problems, using a blend of established theories, techniques, and innovative problem-solving.
• Document all actions taken in a help desk ticketing system, ensuring thorough records from start to finish.
• Maintain clear and consistent communication with users throughout the troubleshooting process, providing timely updates and resolutions.
• Continuously provide high-level customer service with a patient, professional demeanor while working efficiently to resolve issues.
• Actively contribute to improving services, assisting team members, and proactively finding solutions to common IT challenges.

Qualifications:

• Strong understanding of Microsoft Windows operating systems, desktop support tools, remote control tools, and networking protocols.
• Proficient in working with personal computing hardware and software, local area networks, and peripherals.
• Experience creating system images for laptops and desktops using industry-standard tools.
• Effective communication skills, with the ability to clearly explain technical concepts to both technical and non-technical customers.
• Ability to maintain high levels of customer service in a demanding environment, with a focus on attention to detail and timely problem resolution.
• Strong troubleshooting skills to diagnose and resolve technical issues quickly and efficiently.
• Self-motivated and able to manage time effectively in a dynamic technical environment.
• Adaptable and quick to learn new software applications and tools.
• Three (3) years of related experience in computer/network maintenance, desktop support, or troubleshooting within a Windows 10 environment.

Preferred Qualifications:

• Strong observational and problem-solving skills, with the ability to recommend effective repairs and workarounds.
• Ability to follow instructions and prioritize tasks, ensuring efficient and high-quality service delivery.
• Excellent communication skills, including the ability to identify and report inventory needs (missing items, shortages, repairs).
• Ability to manage time effectively and communicate when timelines or expectations shift.