Description:

We are seeking an experienced SharePoint Online Specialist & Technical Writer to join our team. This role is a blend of technical expertise and communication skills, focusing on building, documenting, and training employees on SharePoint Online Intranet solutions. The ideal candidate will have a strong background in SharePoint Online , experience in creating technical documentation , and the ability to train non-technical staff on how to use the platform efficiently.

Key Responsibilities:

SharePoint Online Development & Management:

• Work with cross-functional teams to gather business requirements and translate them into SharePoint functionality.
• Work with lists, libraries, permissions, and Power Platform solutions within SharePoint Online.
• Ensure best practices are followed in the architecture, design, and development of SharePoint solutions

Technical Writing & Documentation:

• Develop and maintain detailed documentation, including user guides, functional requirements, and technical manuals for SharePoint Online solutions.
• Write clear, concise, and well-organized training materials and operational procedures.
• Create FAQs, knowledge base articles, and other relevant resources for end-users.

Training & Support:

• Conduct training sessions (in-person or virtual) for employees on how to effectively use SharePoint Online Intranet sites.
• Develop training materials such as tutorials, videos, and presentations to assist users in adopting the platform.
• Provide ongoing support and troubleshooting for users, addressing their SharePoint-related queries and issues.

Collaboration & Communication:

• Collaborate with stakeholders to understand business needs and align SharePoint solutions accordingly.
• Work with the SharePoint project team by ensuring effective communication between technical and non-technical teams

Qualifications:

• Proven experience in SharePoint Online site management.
• Strong technical writing skills, with experience in creating documentation and training materials.
• Familiarity with permissions within SharePoint.
• Ability to translate technical concepts into easy-to-understand language for non-technical audiences.
• Experience in conducting employee training, both in-person and virtually.
• Excellent organizational skills with a strong attention to detail.

Preferred Qualifications:

• Experience with Microsoft Power Automate, PowerApps, and other Office 365 tools.
• Knowledge of SharePoint security best practices, governance, and compliance.
• Experience working in an agile project management environment.
• Prior experience in developing intranet solutions for medium to large organizations.

Soft Skills:

• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Flexibility and adaptability working with shifting priorities.