We are looking for our next team member who can manage technical aspects, an assembly team and provide customer support for our electronic casino gaming devices. This is a position based in the US, but with impact on our gaming channel across the globe. This colleague will be the face of a critical technical product for us, leading all aspects of product improvement, manufacturing and sourcing, deployment, customer training, troubleshooting, service and quality testing. No two days will be the same and this dynamic "hands on” role.

If you are interested being playing a key role in multiple aspects of a technical product in a fascinating industry, we want to hear from you! This is a great role for someone who thrives when immersed in the technical details and enjoys travelling and working with customers.

Essential Functions and Responsibilities:

• Product Development - Responsible for identifying, scoping and implementing new product features and technical processes supporting our electronic casino dealing shoe and gaming equipment. Oversees multi-disciplinary engineering functions across team members, international colleagues, and external vendors.
• Operations Management – Ensures necessary product and component inventory is stocked to support day-to-day business functions. Manages vendors to control lead times, cost and quality for parts, firmware, design services, tooling and certifications.
• Ensures equipment is certified according to casino gaming jurisdiction requirements.
• Maintains the manufacturing cell: certifications, production schedule and a safe clean environment.
• Proactively maintains product design and drawing files
• Gathers forecast data from global sales team and creates a build and deployment plan.
• Leads the product assembly team in testing (hardware and firmware) and providing technical troubleshooting during development.
• Customer service and Support - Leads training for new customer deployments and prepares associated training materials and documentation.
• Implements product support plans to provide maintenance and service at customer sites and training for international staff.
• Reports out on insights from the team's customer visits, makes recommendations and implements any follow up actions.
• Communicates with sales partners and customers while resolving product quality issues.

• Core Competencies: Detail and process oriented with a bias towards organization, planning and decision making
• Critical thinking and advanced problem-solving skills. Need to be adept at assimilating a lot of technical information and able to solve complex issues, including and identifying root causes corrective actions, design changes and work arounds.
• Excellent communication skill for interfacing with customers and internal stakeholders
• Able to flex between working independently and within a small team
• Qualifications: Bachelors in a mechanical engineering or related field
• At least 3 yrs. experience in an engineering role, either in development or testing/qualification of mechanical/electromechanical products
• Understanding mechanical and basic electromechanical components.
• Ability to do basic CAD design
• Experience writing and implementing technical process control documentation
• Working knowledge of PCBs and manufacturing/assembly principles is a plus

• Skills: Strong organizational skills and ability to quickly respond to changing priorities
• Superior communication skills (listening, verbal and written)

Physical Demands:

• The physical demands described here are representative of those to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent use of computer
• Must be able to lift to 35 pounds, walk up and down steps and sit for prolonged periods of time (6 - 8 hours a day)
• Ability to travel and navigate a casino environment

Work Environment:

• The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hands-on factory, office environment and casino environment. This is NOT a remote role.
• Domestic and potential international travel – usually ebbs and flows but could be up to 25% of the time.