Job Title: Business Analyst

About the Role:

We are seeking an experienced and detail-oriented Business Analyst to join our growing team. As a Business Analyst, you will play a vital role in maintaining and improving our client services, focusing on the maintenance of ATMs and related products. This role combines client relationship management, data analysis, and operational oversight to support both existing and new clients.

Key Responsibilities:

Client & Operations Management:

• Manage relationships with existing and new clients.
• Monitor and maintain ATM networks and associated products.
• Respond to client queries and manage team inboxes efficiently.

Data Analysis & Reporting:

• Analyze and monitor data related to ATM performance and maintenance.
• Generate reports and respond to data queries, providing actionable insights.
• Utilize tools like Excel, Power BI, and SQL (if applicable) to support data-driven decisions.

Task Management & Organization:

• Set and manage daily tasks independently without the need for micromanagement.
• Ensure the accuracy and attention to detail in all operational tasks, especially when dealing with large cash flows.

Required Skills & Qualifications:

• Proven experience in a Business Analyst role or similar.
• Proficiency in Excel and general computer literacy.
• Strong attention to detail and ability to handle large datasets accurately.
• Analytical mindset with strong problem-solving skills.
• Excellent communication and organizational skills.
• Ability to manage workloads independently and work collaboratively in a team.

What you need to know about us

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!