We are looking to hire a Fiber Change Management Analyst in Doral FL(Hybrid)

Orientation - 2 weeks, M-F, 8 am to 5 pm in the office

There is no field work with this role. Hours that will be worked with details: 10 PM to 8 AM (4 days a week), C-shift/Night Shift/ 4 days on 3 days off. Shift beginning at 10 PM and ending at 8 AM. They should expect at least one of the days to be a weekend. Sat or Sun.

Position Title - Change Management Analyst

Position Summary:

Overall duty is to coordinate and or manage maintenance events within client Fibers Network such that we minimize disruption to our customer base, and ensure that each affected customers service is restored in timely manner.

Job Responsibilities: Maintenance Coordination- Internal and Vendor Maintenance Management.

• MOP Assessment.
• Maintenance Event Approval.
• Impact Analysis- Circuit Impact Research, Assessment, and Validation.
• Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution.
• Internal, Vendor and Customer Scheduling & Coordination.
• Research customer Information to ensure each customer is properly notified.
• Proactive Customer Communication & Notifications.

CM Support Line - for logging maintenance progress in the field. Not field based but remote troubleshooting to support calls from technicians in the field.

• Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity.
• Serve as the primary point of contact for all Change Management SA inquiries.
• Various Record Validation Projects.

Job Knowledge/Experience

• Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
• 3-5 years telecommunications experience required.
• Solid experience with standard MS Office Products
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker, NOC or Ops experience, Nortel 6500/5200Lambda Unite, Infinera
• Good judgment, concentration, and decision-making skills.
• Display good customer service techniques with a strong commitment to Customer Care, as the customers advocate. Extreme attention to detail.
• Good organizational skills.
• Ability to multitask.
• Must possess a positive attitude.
• Cross functional team player

Desired:

• 2-4 years related Service Provider experience
• Systems/Certifications: CCNA, CCNP, ITIL, Network + - preferred Cisco routers and switches Cisco ONS Lucent DMX Juniper MX and EX series
• Experience with MRV. Experience with BGP, IPv6, and or JUNOS a plus

Education: HS Diploma or GED

What you didn’t know about us:

• Competitive salary
• Health, Dental and Vision Benefits
• Short/Long Term Disability and Critical
• Care/Illness Protection
• Life Insurance and Retirement Plans
• Employee Assistance Program
• With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!
• We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
• We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
• We give 24/7 Support. We are in this together. We
• provide around the clock availability, competitive employee
• benefits, and continuously check-in to make sure things are going smoothly.
• Check out our Glassdoor page!