Position Title: Fiber Change Management Analyst

Location: Doral, FL (Remote with initial 2-week in-office orientation)

Shift: Night Shift (10 PM – 8 AM), 4 days per week, including one weekend day (Saturday or Sunday).

Orientation: 2 weeks, Monday to Friday, 8 AM – 5 PM, in the office.

Position Summary:

The Fiber Change Management Analyst ensures seamless coordination and management of maintenance events network. This role minimizes service disruption, handles customer communication, and supports troubleshooting activities during scheduled maintenance events.

Key Responsibilities:

• Maintenance Coordination: Oversee internal and vendor maintenance events.
• Impact Analysis: Assess circuit impact and validate customer service impacts.
• Conflict Resolution: Identify and resolve internal/external maintenance conflicts and network outages.
• Customer Communication: Notify affected customers proactively about maintenance events.
• Support: Troubleshoot alarms and network events caused by maintenance.
• Act as the primary contact for Change Management inquiries.
• Administrative Duties: Validate circuit inventory and maintenance records.
• Use systems like OSP Insight, Netcracker, and NMS for record management.

Required Qualifications:

• Experience: 3-5 years in telecommunications, with expertise in:
• SONET, IP routing protocols, Layer 2 switching, WDM, and Dark Fiber services.
• NMS alarm monitoring and OTDR testing.
• Technical Knowledge: Familiarity with systems like Nortel 6500/5200, Infinera, and Cisco (routers, switches, ONS).
• Skills : Proficient in MS Office, multitasking, organizational skills, and customer care.
• Education : High School Diploma or GED.

Preferred Qualifications:

• Certifications: CCNA, CCNP, ITIL Network.
• Advanced networking knowledge (BGP, IPv6, JUNOS).
• Experience with Cisco, Juniper MX/EX series, and MRV equipment.

Desired Traits: Strong attention to detail, decision-making skills, and a positive attitude.

Team-oriented and customer-focused.

What you didn’t know about us:

Competitive salary

Health, Dental and Vision Benefits

Short/Long Term Disability and Critical Care/Illness Protection

Life Insurance and Retirement Plans

Employee Assistance Program

With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.

For more information click Equal Employment Opportunity is the law .

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

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