Job Posting: Technical Support Representative

Location: Alpharetta, GA (onsite work 4 days a week)

Schedule: Flexible to work Monday–Saturday, 7:00 AM–10:00 PM EST

About the Role:

CornerStone Technology Talent Services (TTS) is looking for approachable and adaptable individuals to join our team as Technical Support Representatives . This role emphasizes customer-focused problem-solving and teamwork over deep technical expertise, making it an excellent opportunity for individuals who thrive in dynamic, team-oriented environments and excel at learning new systems.

What You’ll Do:

• Handle inbound customer calls with professionalism, providing assistance on system issues and troubleshooting challenges.
• Resolve pharmacy system issues, adjudication errors, and general connectivity concerns.
• Perform intermediate-level troubleshooting for PCs, Windows, and hardware.
• Document call details accurately in a Call Tracking System.
• Communicate effectively to ensure a positive resolution and customer satisfaction.

What We’re Looking For:

We’re seeking candidates who are team-oriented , adaptable , and demonstrate strong time management and interpersonal skills .

Minimum Requirements:

• 1+ year of customer service experience with proven satisfaction results.
• Basic computer troubleshooting skills and familiarity with software support.
• Strong communication skills with a willingness to learn new systems and processes.

Preferred Qualifications:

• Experience in a call center environment (minimum 1 year).
• General networking knowledge (routers, switches, VPN, connectivity).
• Familiarity with Windows 7/XP and basic application troubleshooting.
• Knowledge of SAP or experience as a pharmacy technician is a plus.
• Bilingual candidates fluent in Spanish (differential available).

Key Attributes for Success:

• Positive, collaborative, and adaptable mindset.
• Strong time management and multitasking abilities, capable of handling multiple tickets simultaneously.
• Detail-oriented with the ability to retain training and apply knowledge effectively.
• Commitment to schedule adherence and customer follow-up.

Schedule Requirements:

• Flexible availability to work within operational hours (Monday–Saturday, 7:00 AM–10:00 PM EST).
• Occasional on-call support for after-hours issues may be required.