Customer Service Representative Full time | Full Benefits | Onsite

About the company and opportunity: • Be part of a service organization with over 30 years of proven success in the industry • Experience a supportive, family-focused environment where relationships matter • Offering autonomy and recognizing individual contributions • Work with a company renowned for its commitment to quality and customer satisfaction • Enjoy competitive paid time off to support work-life balance • Collaborate with a fun, energetic, and dynamic group of professionals

Responsibilities of the Customer Service Representative: • Ensuring customer orders are received and processed correctly in a timely manner • Confirming freight arrangements and provide schedule to customer • Contacting customers through phone or in person to provide information about products/services, take orders, answer questions, cancel accounts, or take complaints • Keep records of customer conversations, orders, complaints, comments in the system • Resolve customers service or billing complaints in a timely manner • Refer unresolved customer grievances to designated departments for further investigation. • Review insurance policy terms in order to determine whether a particular loss is covered by insurance. • Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims. • Compare disputed merchandise with original requisitions and information from invoices, and submit a request to Accounting to issue an invoice for returned goods

Qualifications for the Customer Service Representative: • At least 1-2 years of related experience • High attention to detail • Strong communication skills • Positive and friendly personality who can work in a team setting

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