Title: Office Manager/ Customer Service Manager

Location: Dartmouth/ New Bedford MA

Compensation: $75K

Responsibilities:

• Lead and develop a team of Customer Service Representatives and Accounting personnel to foster and maintain high degrees of success while achieving team goals.
• Regularly monitor and evaluate team performance to celebrate accomplishments and offer constructive, direct counseling when necessary.
• Address escalated customer calls to assist customers in a timely, professional manner.
• Review customer accounts to identify errors and coach team members directly on paths to improvement.
• Implement department standard operating policies and procedures in conjunction with management to provide team members with the tools needed for success.
• Partner with operations and sales departments to encourage a collaborative work environment and address immediate issues.
• Oversee and assist billing, accounts receivable, and collections team members’ daily functions.
• Utilize company software to gather data and prepare reports that will communicate critical information to team members and management.
• Review and approve payroll for the department.
• Maintain social media presence and address Google reviews to appreciate and help customers.
• Promote Waste Connections core values, which ensure safe workplace practices for all staff members.
• Other duties assigned as needed.

Requirements:

• Minimum of 3 years of related expertise in management
• Bachelor’s Degree preferred.
• Intermediate knowledge of accounting principles.
• Knowledge of Microsoft Word and Excel with the ability to learn and utilize Company software.
• Ability to communicate effectively, both oral and written.
• Detail-oriented mindset with a proactive approach to identifying and correcting issues to balance customer needs with business goals.
• Ability to foster a collaborative work environment.