We are looking for a Customer Service Representative to join our team in Methuen, MA! In this role, you’ll manage customer inquiries, process orders, and ensure top-tier service while building strong relationships.

What You’ll Do:

• Manage a high volume of customer inquiries via phone and email
• Process customer orders and track deliveries to meet requirements
• Identify customer needs and provide timely, accurate solutions
• Build strong relationships through open, interactive communication
• Handle complaints professionally, offering solutions and follow-ups
• Maintain detailed records of customer interactions, accounts, and transactions
• Follow established procedures, guidelines, and company policies
• Proactively engage customers to foster long-term partnerships

What We’re Looking For:

• Proven customer service experience, preferably in a manufacturing environment
• Strong phone and active listening skills with a customer-first mindset
• Excellent communication, organization, and computer skills
• Ability to adapt to different personalities and problem-solve effectively
• Experience with Visibility ERP and Fresh Desk is a plus
• Strong multitasking skills and ability to prioritize in a fast-paced setting
• Dependable, detail-oriented, and eager to go the extra mile for customers

Location: Methuen, MA (Fully Onsite)

Schedule: Monday – Friday, 40 hours per week (Flexible Schedule)

Pay: $25 - $28 per hour

This is a fully onsite role in Methuen, MA , offering a flexible schedule and competitive pay. If you thrive in a dynamic environment and enjoy providing exceptional customer service, apply today.