Customer Service Representative(CSR)
LHH Recruitment Solutions is partnering with a large facilities company near the border of Tempe and Scottsdale. This company is in search of a customer service representative to support one of their largest retail clients. This job has a schedule of Monday-Friday 8am-430pm. Training will be fully in office for the first month, but then will move to a hybrid model.
This role involves both inbound and outbound phone calls to assist customers with inquiries, service requests, and general support. If you enjoy customer interaction, problem-solving, and thrive in a fast-paced environment, this is the perfect opportunity for you!
Key Responsibilities :

• Make outbound calls to customers for follow-ups, service updates, and promotional offers
• Handle inbound calls from customers, addressing inquiries, issues, and requests in a timely and professional manner
• Document customer interactions and maintain accurate records in the companys CRM system
• Resolve customer complaints or concerns by providing effective solutions and escalating when necessary
• Work with various teams to ensure customer needs are met and service requests are completed promptly
• Provide detailed information about products, services, and company policies
• Collaborate with internal teams to improve customer satisfaction and service processes

Requirements :

• High school diploma or equivalent
• At least 1-2 years of customer service experience (call center experience a plus)
• Comfortable making outbound calls and handling a high volume of inbound calls
• Strong communication skills, both verbal and written
• Ability to resolve issues and answer questions effectively
• Organized, detail-oriented, and able to handle multiple tasks efficiently
• Ability to work independently and as part of a team
• Must be located in Phoenix, AZ, for hybrid work setup (in-office at least 3 days per week)

If you are interested in this job, please apply no
Pay Details: $18.00 to $19.00 per hour
Search managed by: Cassandra Nienow
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance