Our client, a higher education universitys medical center in the Boston area is seeking a temporary Patient Services Representative. This role is onsite in Boston, working from 8:30am to 5pm or 8am to 4:30pm. This role is temporary for the next three plus months and requires responsibilities such as greeting patients and their families professionally, verifying demographic and insurance details, and ensuring proof of insurance is collected. This position is compensating $22 an hour, interested and qualified candidates are encouraged to apply today.

Responsibilities:

• Greets all patients and family members in a professional and courteous manner.
• Verifies all demographic and insurance information, making changes, as necessary.
• Ensures copy of proof of insurance card is taken for all encounters at the time of patient check-in.
• Collects copayments and maintains an accurate cash log of all dollars collected.
• Reconciles payments and prepares deposits, providing an accurate accounting of funds.
• Maintains a working understanding of all health insurance plans, financial services, and self-pay resources
• Maintains basic knowledge of medical terminology
• Rotates through check-in and telephone roles in a predetermined frequency.
• Manages both inbound and outbound phone calls, emails, and/or other standard patient inquiries by answering, screening, and routing inquiries as dictated by service area workflows.
• Records messages in appropriate tracking log(s) and forwards messages according to triage standards and/or other urgent information or services.
• Answers all incoming calls that arrive at the service desk for clinicians, takes messages, and routes appropriately.
• In the event of a patient emergency, notifies provider or takes steps to locate on-call providers.
• Prepares correspondence for patients and physicians when required.
• Works directly with each patient (or their HIPAA approved representative) to schedule and record all encounter appointments, communicates patient confirmation and reminders as established by service area standards.
• Processes all necessary referrals and follows up on all insurance questions and inquiries as needed.
• Opens, sorts, and processes all incoming and outgoing mail.
• Other duties as assigned.

Qualifications:

• High school diploma or GED equivalent required.
• Minimum two years of previous experience such as customer service or administrative role required. Prior experience in a health care setting a plus.
• Able to perform multiple tasks simultaneously.
• Able to communicate with patients, clinicians, and other professional staff in pleasant, calming, and diplomatic manner.
• Strong organizational skills and the ability to follow through and complete tasks.
• Math skills; ability to add, subtract, multiply, and divide with accuracy.
• Able to work independently or within a team environment.
• Able to work with diverse internal and external constituencies.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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