Customer Service Assistant Department: Vibes And Verbs
Employment Type: Full Time
Location: Reno, NV
Compensation: $43,000 - $48,000 / year
Description Job Description: Vibes and Verbs is looking for a proactive and personable Customer Service Assistant to join our Reno, NV team. You will be the first point of contact for our customers, ensuring their questions and concerns are addressed promptly and effectively. This role is perfect for someone who enjoys helping others and values delivering exceptional customer experiences.
Key Responsibilities Responsibilities: - Provide friendly and professional assistance to customers via phone, email, and in-person interactions.
- Address customer inquiries and resolve complaints efficiently.
- Assist with order processing, returns, and exchanges.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with internal teams to provide solutions and improve service processes.
- Ensure customer satisfaction through timely follow-ups and support.
Skills, Knowledge and Expertise Skills & Qualifications: - Strong communication and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Problem-solving skills with attention to detail.
- A positive and empathetic attitude towards customers.
- Proficiency with basic computer programs and willingness to learn new tools.
- Prior experience in customer service is preferred but not required.
Benefits Benefits: - Competitive salary ranging from $43,000 to $48,000 per year.
- Opportunities for growth and professional development.
- Health, dental, and vision insurance plans.
- Paid time off and company holidays.
- A supportive and inclusive work environment.
- Comprehensive training to set you up for success.