Entry Level Customer Service Assistant
Department: Bold MK
Employment Type: Full Time
Location: Birmingham
Compensation: $17.25 - $25.00 / hour
Description
Position Title : Customer Service Assistant (Entry Level)
Location : Birmingham, AL
Job Type : Full-Time
Reports To : Customer Service Manager
Job Summary
We are seeking a motivated and friendly Entry-Level Customer Service Assistant to join our team. The ideal candidate will assist customers with inquiries, provide product and service information, and resolve any issues promptly and professionally. This is an excellent opportunity for individuals looking to start a career in customer service and grow within a dynamic and supportive environment.
Key Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and courteously.
• Assist customers with product or service information, ensuring their needs are met.
• Handle complaints and provide appropriate solutions or alternatives within the time limits.
• Record and update customer interactions and transactions in the company database.
• Escalate unresolved issues to senior team members or management as needed.
• Follow company procedures and policies to maintain high-quality service standards.
• Participate in training sessions to improve product knowledge and customer service skills.

Skills, Knowledge and Expertise

• High school diploma or equivalent (associate degree is a plus).
• Strong verbal and written communication skills.
• Basic computer proficiency, including familiarity with MS Office or similar tools.
• Ability to work collaboratively in a team-oriented environment.
• Strong problem-solving and multitasking skills.
• Positive attitude, patience, and a passion for helping others.

Benefits

• Growth Opportunities: Advance your career within Core Call Inc.
• Comprehensive Benefits Package: Health, dental, and vision insurance options.
• Paid time off and holidays.
• Friendly and supportive work environment.
• On-the-job training to help you succeed in your role.