Entry Level Customer Service Assistant
Department: Core Call Inc
Employment Type: Full Time
Location: Charlotte, NC
Compensation: $17.50 - $24.50 / hour
Description
Job Title: Entry-Level Customer Service Assistant
Location: Charlotte, NC
Job Type: Full-Time
We are seeking an enthusiastic and detail-oriented Entry-Level Customer Service Assistant to join our team. If you enjoy problem-solving, working with people, and being part of a dynamic environment, we encourage you to apply!
Key Responsibilities

• Customer Support : Respond to customer inquiries via phone, email, or chat in a courteous and timely manner.
• Problem Resolution : Assist customers in resolving issues related to products, services, or orders.
• Information Management : Maintain accurate records of customer interactions and transactions in the company database.
• Feedback Handling : Collect and report customer feedback to improve products, services, and overall customer experience.
• Team Collaboration : Work closely with other departments to ensure customer satisfaction and operational efficiency.

Skills, Knowledge and Expertise

• Strong communication skills, both verbal and written.
• Excellent interpersonal and customer service skills.
• Ability to work effectively in a team environment.
• Problem-solving mindset with attention to detail.
• Proficiency in basic computer applications (e.g., Microsoft Office, CRM tools).
• High school diploma

Benefits

• Health insurance
• Paid time off
• Opportunities for advancement and skill development
• Supportive team environment