Responsibilities:

• Provide IT support for Windows Server, VMWare, Exchange, Active Directory, and Office 365.
• Troubleshoot and resolve issues related to WAN/LAN connectivity, routers, firewalls, and network security.
• Support remote access solutions such as VPN and Terminal Services for remote users.
• Provide desktop support for end-users, including troubleshooting hardware, software, printers, and peripherals.
• Respond to helpdesk tickets, ensuring timely and effective resolution of user issues.
• Assist with the installation, configuration, and maintenance of desktop systems, software, and hardware.
• Deliver Line of Business Application support across client environments.
• Maintain system documentation and perform regular system reviews with improvement recommendations.
• Educate and assist users on best practices for system usage, security, and IT processes.
• Escalate complex issues to higher-level support when necessary and follow up to ensure resolution.

Qualifications:

• Proven experience in IT support, particularly with Microsoft technologies (Windows Server, Active Directory, Office 365, etc.).
• Strong knowledge of networking (WAN/LAN, routers, firewalls, security protocols).
• Experience with VPNs, Terminal Services, and remote access solutions.
• Proficient in desktop support, including troubleshooting hardware and software for PCs, printers, and other peripherals.
• Previous experience in a helpdesk environment, responding to user requests and troubleshooting issues.
• Ability to install, configure, and maintain desktop operating systems and applications.
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills with a customer-focused approach.
• Ability to work both independently and as part of a team, managing multiple priorities in a fast-paced environment.