We are seeking a skilled and proactive Desktop Support Technician to join our clients team. This role is ideal for someone with strong hands-on technical experience who is comfortable managing and supporting a variety of devices and IT systems in a dynamic environment. This temporary-to-permanent contract role is offered with a 3-month initial term. The Desktop Support Technician will focus on on-site project work, including the setup and maintenance of laptops, cell phones, and conference room technology, with an emphasis on Windows 11 environments, Microsoft Intune, and SCCM for device management and configuration. The successful applicant will spend 20-30% of their time on the road, travelling to sites across British Columbia and Alberta.

Key Responsibilities:

• Provide on-site support for laptops, cell phones, and other end-user devices, ensuring seamless functionality and optimal performance.
• Manage and configure Windows 11 devices, ensuring all systems are secure, updated, and functioning as intended.
• Assist in setting up and maintaining shared PCs, including configuring software, network access, and security settings.
• Handle the installation and configuration of conference room technology, including A/V equipment, shared workstations, and collaborative tools.
• Deploy, manage, and monitor devices using Microsoft Intune and SCCM, ensuring compliance with company policies and standards.
• Collaborate with IT teams to implement technology improvements, upgrades, and projects across the organization.
• Maintain accurate documentation of devices, systems, and configurations, ensuring a well-organized inventory and support system.
• Troubleshoot and resolve hardware and software issues efficiently, providing hands-on solutions as needed.

Note: This position is not focused on front-line helpdesk support or call handling. The role is centered around on-site project work and hands-on support in a corporate environment. If you're a proactive technician who enjoys technical challenges and working directly with end-user devices and systems, we'd love to hear from you!

Qualifications:

• Experience with Windows 11 operating system and common desktop applications.
• Hands-on experience with laptops, cell phones, and other end-user devices.
• Familiarity with shared PC setups, conference room technologies, and A/V equipment.
• Strong working knowledge of Microsoft Intune and SCCM for device management, deployment, and security.
• Ability to work independently on various technical projects and tasks.
• Excellent troubleshooting and problem-solving skills, with a focus on hands-on solutions.
• Strong communication skills and ability to collaborate effectively with team members.