Our client, a premiere real estate firm, is seeking a Senior Property Manager to join their growing team, responsible for oversight of a mixed-use portfolio in the Boston area.

Responsibilities Include (but are not limited to):

Property Management Department

1. Generally, supervise property management department staff in the performance of their job responsibilities including but not limited to their: management and oversight of assigned buildings and projects; day-to-day management of systems and databases at all properties including, building management systems, closed-circuit TV, access control, signage, visitor management, emergency broadcast network, etc.
2. Assist with the preparation of and implementation of operating and capital budgets including planning, pricing, and scheduling.
3. Assist in preparation of year-end CAM reconciliation invoices in cooperation with accounting department.
4. Project management including: work with leasing and accounting departments to identify, prioritize, budget and schedule projects; devise, prepare, and maintain necessary forms and reports to effectively schedule and follow through on current and future projects; work with contractors to estimate, budget and schedule projects; develop plans and detail scope of project; direct projects from start to finish; communicate expectations and plans to team members; appropriately delegate tasks and responsibilities; monitor project milestones and deadlines.
5. Develop and build business relationships.
6. Maintain accurate records and reports.
7. Be available 365 for on call response to emergencies that occur after business office hours.

Property/Facilities Management (designated/assigned properties)

1. Conduct regular inspections of the property and tenant spaces to ensure compliance with leases, compliance with policies and procedures, and proper upkeep of the property.
2. Coordinate and supervise vendors and service providers to ensure each property is maintained at a high level.
3. Manage contracts and relationships with service providers to ensure cost effectiveness and quality of work.
4. Understand building codes and standards.
5. Devise, prepare, and maintain necessary forms and reports to effectively schedule and follow through on office and maintenance work.

Tenant Service (designated/assigned properties)

1. Communicate with tenants and manage the properties to the highest standards. Ensure that tenants are provided with a clean and well-maintained environment.
2. Develop, foster, and maintain day to day relations with tenant contacts. Ensure each tenant’s needs and requests are being met to their expectations.
3. Resolve tenant issues and requests in a timely manner. Identify when to escalate issues to senior management. Follow up with tenants to ensure satisfactory resolution of any issues.
4. Respond to accidents and emergency situations as needed, taking immediate steps necessary to neutralize or control the emergency as much as possible; report to senior management as appropriate.
5. Respond to maintenance and security issues, tenant issues and emergency calls at all assigned properties.
6. Ensure all maintenance requests are handled on a time sensitive basis subject to the nature of the request. Communicate any delays to tenants.
7. Disseminate all pertinent building information to tenants.
8. Input, update and review maintenance requests in work order system.

Financial Related Activities (designated properties and assigned projects).

1. Review, approve and/or code invoices in a timely fashion, verifying accuracy of amounts due.
2. Oversee, obtain, and track tenant and vendor COIs in work order system.
3. Assist in collections and prepare collection notices (subject to input from Sr. Vice President/Director of Leasing, Executive Vice President, and legal counsel).

Leasing

1. Provide support for Senior Vice President/Director of Leasing including, developing budgets for tenant improvements, and scheduling and coordination of project work.
2. Provide transaction support for lease deals such as tenant improvement pricing and coordination with contractor(s).

Education/required skills:

• IREM CPM preferred, but not required.
• Experience in a property management capacity; experienced with mixed-use properties (office, retail, residential, event space, etc.)
• Experience in personnel management.
• Experience with a database management and operations.
• Knowledge of pertinent computer applications.
• Strong written and oral communication skills.
• Strong interpersonal skills.
• Ability to delegate.
• Ability to foresee properties and projects as a whole at all times.