Job Overview

The Domestic Air Freight Coordinator plays a critical role in our operations team by managing air shipments from pick-up to delivery. This position involves quoting, routing, rating, and monitoring shipments while maintaining regular communication with clients, carriers, and partners to ensure outstanding service and seamless operations.

Key Responsibilities

• Documentation and Compliance: Prepare and manage all required documents for linehaul, delivery, pickup, import/export, and customs clearance.
• Tracking and Coordination: Monitor cargo movement to ensure timely delivery while keeping clients updated on shipment status.
• Billing Accuracy: Provide accurate billing details to the accounting team.
• Client Communication: Regularly update clients on freight disposition, including tracking, dispatching, routing, and rate quotations.
• Process Improvement: Assist in developing and implementing new operational processes and evaluate their success.
• Business Development Support: Collaborate with the sales team to assess new business opportunities and assist in onboarding new clients.
• Customer Relationship Management: Build and maintain strong relationships with clients to drive satisfaction and retention.
• Compliance Assurance: Ensure compliance with TSA, customs, and CTPAT regulations by exercising reasonable care and control.
• Profit Optimization: Identify the most profitable shipment methods while meeting client requirements.
• Team Collaboration: Share critical data and provide operational support to team members.
• Additional Duties: Undertake other responsibilities to align with company goals.

Qualifications

• Experience: 3-5 years in freight forwarding and brokerage, with expertise in non-asset-based logistics.
• Skills:
• Strong business acumen and strategic thinking.
• Proven problem-solving and analytical skills.
• Excellent communication and negotiation abilities.
• Effective multitasking and prioritization.
• Team-oriented mindset with collaboration focus.
• Proficiency in Microsoft Office and Transportation Management Systems (TMS).
• Multilingual skills are a plus.
• Education:
• College degree in logistics or a related field preferred.
• High school diploma with relevant experience considered.
• Professional certifications are a bonus.
• Other Requirements:
• Flexibility to work necessary hours to meet deadlines.
• Strong ability to build rapport with diverse employees, suppliers, and customers.

Benefits

• Competitive salary with bonus eligibility.
• Comprehensive benefits package, including:
• Medical, prescription, dental, and vision coverage.
• Life, AD&D, critical illness, and disability insurance.
• 401(k) plan with HSA.
• Generous Paid Time Off (PTO).