Collections Specialist

job
  • ML6 Search + Talent Advisory
Job Summary
Location
Toronto ,ON C6A
Job Type
Contract
Visa
Any Valid Visa
Salary
PayRate
Qualification
BCA
Experience
2Years - 10Years
Posted
14 Jan 2025
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Job Description

The Opportunity:


Our client is one of the largest and fastest-growing propane distribution companies in Canada. They are a fast-moving, customer-facing, field-based business operating coast to coast, with over 400 team members. They strive to be the undisputed propane leader in North America.


We are currently supporting them with their search for a Collections Specialist, who will report to the Credit Supervisor. As a Collections Specialist, you will play a key role in managing the credit and collections processes across a diverse portfolio of residential and commercial accounts. You will be responsible for ensuring timely collections, maintaining strong customer relationships, and contributing to process improvements. The ideal candidate is highly organized, proactive, and capable of handling conflicts in a professional manner.


What You’ll Be Doing:


  • Maintain a standardized credit process across the company, offering improvements where necessary.
  • Oversee a portfolio of residential and/or commercial accounts with varying volumes and locations, evaluating account status and monitoring terms to ensure ease of credit processes.
  • Respond with urgency to negotiate payment arrangements within the authority level, making decisions on held orders when necessary.
  • Recommend process improvements and assess their impact on both internal and external customers.
  • Liaise with branches to address all credit-related questions and concerns.
  • Organize daily, weekly, and monthly work activities, prioritizing tasks based on urgency and importance.
  • Provide guidance to Customer Service Representatives on credit policies and procedures, answering credit-related queries via phone and email within established service-level agreements (SLAs).
  • Address and resolve credit-related complaints by offering effective solutions.
  • Work with collection agencies on proposals, settlements, and litigation, following up on account details and status updates as needed.
  • Manage administrative tasks related to customer accounts, including reports, declined credit cards, and more.
  • Stay current on collection regulations, including bankruptcy (CCAA) and other creditor protection options.
  • Develop and maintain collaborative relationships with Operations, Adjudication, and Sales teams, keeping them informed of customer situations when necessary.
  • Manage conflict resolution with internal and external customers, maintaining professionalism in peer-to-peer interactions.


What You’ll Need To Be Successful:


  • Minimum of 2-3 years of experience in credit and collections.
  • Quick learner with strong self-motivation.
  • Excellent communication, organizational, listening, and analytical skills.
  • Advanced Microsoft Excel skills.
  • Ability to work independently while managing multiple tasks and priorities.
  • Knowledge of collections regulations and creditor protection options (e.g., bankruptcy, CCAA).
  • Strong problem-solving and conflict-resolution skills.
  • Familiarity with credit management systems or software is preferred.
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