Vice President, Digital Experiences & Marketing Operations
About the Company
Leading customer analytics & online surveying platform
Industry
Computer Software
Type
Privately Held
Founded
2002
Employees
5001-10,000
Funding
$200+ million
Categories
- Consumer
- Market Research
- Software
- SaaS
- Information Technology & Services
- Technology
- Consulting & Professional Services
- Engineering Software
- Software Development & Design
Specialties
- online survey software
- market research
- consumer feedback
- employee feedback
- 360 evaluations
- nps
- panels
- voc
- customer experience
- brand experience
- employee experience
- product experience
- experience management
- surveys
- and enterprise feedback management
- enterprise feedback management
Business Classifications
About the Role
The Company is seeking a Vice President of Digital Experiences and Marketing Operations to lead the next evolution of its marketing. The successful candidate will be responsible for building a strong team, sophisticated tech stack, and clear processes across digital experiences, operations, analytics, web, and localization. This role demands a seasoned leader with a passion for building and innovation, who can thrive in a collaborative and dynamic environment. Key responsibilities include creating a cohesive customer experience across digital touchpoints, enabling optimal marketing performance, and leading the transformation to adopt AI capabilities. The VP will also be tasked with developing and implementing a comprehensive marketing operations strategy, mentoring a high-performing team, and ensuring the maintenance and optimization of the company's digital assets.Applicants for the VP position should have a strong background in marketing operations, analytics, and digital strategy, with at least 15 years of experience in managing cross-functional teams. The role requires excellent communication skills, a strong understanding of the marketing technology stack, and the ability to drive and lead change. The ideal candidate will have a proven track record of enhancing operational efficiency and effectiveness, and be adept at managing a budget and resources to optimize for ROI. A growth mindset, self-motivation, and awareness of the latest trends in martech and AI are essential. The role is pivotal in the company's mission to bring humanity, connection, and empathy back to business, and the candidate should be prepared to work in a fast-paced, high-growth setting that values innovation and creativity.
Hiring Manager Title
CMO
Travel Percent
Less than 10%
Functions