The Merchant Onboarding Specialist is responsible for facilitating the integration of new Merchants into our delivery platform. This role involves guiding new partners through the onboarding process, ensuring a seamless transition, and providing continuous support to enhance their experience and success on our platform.

Requirements

• Experienced working with 3rd party delivery platforms from a customer success/vendor onboarding perspective.
• Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
• Bachelor degree required.
• Ability to work on-site 5x a week.

Responsibilities

• Educating and guiding new Merchants through the onboarding process, ensuring all necessary documentation and requirements are met.
• Conduct virtual training sessions for partners to navigate and utilize our platform effectively.
• Customize onboarding materials and sessions to meet the specific needs of partners in existing and new markets, considering regional preferences and regulations.
• Build and strong, long-lasting relationships with Merchants, offering continuous support and guidance.
• Maintain strong repertoire with merchant until transitioned to customer success.
• Act as a liaison between Merchants and internal teams (e.g., technical support, marketing, operations) to resolve issues and facilitate collaboration.