We are hiring for a dynamic sales and marketing company specializing in merchandising products in retail stores. We work closely with brands and retailers to ensure successful in-store execution. Our team is dedicated to delivering top-notch service and seamless project execution.

Job Overview:

We are seeking a detail-oriented Claims Analtst to serve as the first point of contact for clients regarding issues related to contracts, projects, and missing or incorrect deliverables. This role ensures that all claims are handled efficiently and resolved in a timely manner while maintaining strong client relationships.

Key Responsibilities:

• Act as the primary contact for client claims related to incorrect or missing project details, deliverables, and contract issues.
• Investigate and document client concerns, gathering necessary information to facilitate resolution.
• Coordinate with internal teams (sales, marketing, merchandising, and operations) to resolve discrepancies and ensure prompt corrective action.
• Maintain accurate records of claims, resolutions, and communication history.
• Provide updates to clients on claim status and resolution timelines.
• Identify recurring issues and suggest process improvements to minimize future claims.
• Ensure compliance with company policies and client agreements when processing claims.
• Support contract review processes to identify potential risks or inconsistencies.

Qualifications & Skills:

• Previous experience in claims processing, client services, or a similar role preferred.
• Strong problem-solving and critical-thinking skills.
• Excellent communication and interpersonal skills.
• Highly organized with keen attention to detail.
• Ability to multitask and manage multiple claims efficiently.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.
• Experience in sales, merchandising, or project management is a plus.